Privacy Policy

When you reach out to us for help with water damage, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you're dealing with.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you visit, and the time you spend on our site. We use this to understand how people find and use our website so we can make it better.

We use your information to respond to your call or message, schedule your water damage inspection, provide restoration services, and keep you updated on the work we're doing at your property.

We also use your information to send invoices, process payments, and follow up after your job is complete to make sure everything is working the way it should. If you opt in, we may send you occasional tips or reminders about home maintenance and water damage prevention.

We do not sell your personal information to anyone. We use it only to serve you and run our business.

Our website uses cookies and similar tracking technologies to help the site work properly and to understand how visitors use it. Cookies are small text files stored on your device that let us remember your preferences and improve your experience.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (855) 927-6272 for help.

We use third-party analytics tools, such as Google Analytics, to see how people find our website and which pages are most helpful. These tools collect anonymous data about your visit, like the pages you view and how long you stay.

We may also use third-party services for scheduling, customer communications, and payment processing. These providers only get the information they need to do their job, and they are required to protect it.

We share your information only when it's necessary to run our business or when the law requires it. That means we may share it with our own team members, trusted contractors who help us complete your restoration work, and service providers who handle things like scheduling or payments.

We will never sell or rent your personal information. If we ever need to share information for a legal reason, like a court order or to protect someone's safety, we will do so only as required by law.

We keep your personal information for as long as we need it to provide services, maintain your account, and meet our legal and accounting obligations. When we no longer need it, we securely delete or destroy it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons, like tax records or insurance claims.

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those team members who need it to help you.

No method of sending information over the internet is 100% secure, but we work hard to keep your data safe. If you have concerns, you can always call us directly at (855) 927-6272.

You have the right to ask us what personal information we have about you, to correct any mistakes, and to request that we delete it. You can also ask us to stop sending you marketing messages at any time.

To exercise any of these rights, just contact us using the information at the bottom of this page. We will respond promptly and help you however we can.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

We encourage you to check back occasionally so you always know how we're protecting your information.